Refund Policy

Refund policy:
Refunds for services/packages shall be provided at the sole discretion of the management. If approved for a refund, the refund amount shall be processed through the same source where the payment came from, unless and until the customer proves with substantial documents and reasoning for the refund to be processed to another account. However, this again will be under the sole discretion of Chennai Laundry. Any refund to the customer that may be applicable will be processed within 7 business days at the sole discretion of Chennai Laundry, as per the terms and conditions of the bank from which the transaction originated.

Premium Time Slot subscription:
While subscription, if the customer has opted for premium time slots (7am to 9am) which comes with additional charges. The company will schedule its delivery / pick-up within these time windows as preferred by the customer. Should in case, if the company is not able to schedule within the preferred time window on a particular day - that corresponding day will be added back to the subscription period.

Non Premium time slot / normal subscription:
Any subscription done for the normal time which is in-between 9am until 5pm - the scheduling of delivery / pick-up time will be at the discretion of the company depending on its schedule for that particular day.